Michelle joined Gateway Safety in the spring of 1998. A relative neophyte, when compared to her colleagues, she has become a key member of the customer service team in a very short period of time. At Gateway Safety, she blends strong communication skills with a unique sense of resourcefulness to find creative solutions for our distribution partners. Prior to Gateway Safety, Michelle was at a large national insurance company. That experience helped develop her expertise in customer service. Michelle is actively involved in her daughter’s activities. She is also a founding member of the "unofficial Einar Diaz fan club."

ON BRAND DIFFERENTIATION:

"Many companies make it difficult to be in customer service. They simply haven’t developed an approach to creating brand differentiation through service. In an industry with products that many view as a commodity, Gateway Safety has found unique ways to create differentiation – by providing ‘more’ through customer service."